Amara Menu Builder FAQ

Here is an overview of the most commonly asked questions. If your question is not answered in this section, just let us know by e-mailing us at Amara@amarasoftware.com and I will answer it and if it is relevant, also add it to this FAQ section.

Q: Can you provide me with a detailed step by step tutorial for the application?
A: Yes, please check out the Amara Menu Maker tutorial.

Q: Are my purchases secure?

A: Yes, they are. We use BMTmicro to process the purchases. This is a trusted e-commerce gateway, used by thousands of shareware developers.

Q: How do I save/load/save the settings for each animation?
A: All our tools automatically save all data entered in the application as a template - a data file containing all the info you entered for easy re-use later.

It's best to create a new template for each new animation you want to create.

To do this, click on "New" above "Generate and Display". You can re-name the file by highlighting and typing over the template name. Your animation and its settings will now be saved under this name when you close the application.

To save or load the mbtf data file with a specific file name, click on the respective buttons to do so. Note that mbtf data files are not files you should insert in your webpage. You can only insert the SWF file in your webpage

Q: I have inserted the .mbtf file into my website, but why can't I see it?
.mbtf files are data files, that store the application settings and should not be inserted in your website. Only the created SWF (Flash) files should be inserted in your webpage.

Q: How do I save the SWF file?
A: To save the SWF (Flash) file you need to click on the "Save" tab (near the "Preview" Tab) at the bottom of the right pane of the program, and then on "Save SWF".

Q: I have inserted the SWF file into my website, but why can't I see it?
This problem sometimes occurs when you are using the HTML code as provided by our application. Our HTML code includes a link to the SWF file, using a path that assumes the SWF file is in the same directory as your HTML file.

<param name=movie value="your-swf-file.swf">

However, if you put your SWF file in another directory, for instance one called 'animations', you should update the path within the link to reflect this.

Another reason for not being able to see the SWF file
might be that you have copied the application's HTML code to the clipboard before you actually saved the SWF file. In this case, you will see the following line of HTML code in your HTML page:

<PARAM NAME=movie VALUE="#SAVE AS SWF FILE FIRST#">

If this is the case, you can easily resolve this by replacing #SAVE AS SWF FILE FIRST# with the correct file name (and make sure you use the correct path as well).

<PARAM NAME=movie VALUE="#your-SWF-file.swf#">

Please click here if you see the animation in only some browsers

Q: Can I use spaces between the characters of the file name?
Preferably not, as not all web servers support spaces in file names. Better to use a dash instead, e.g. "my-flash-animation.swf"

Q: Do you provide any theme based animations to help me to capture a certain mood in the animations created with the Amara applications?
Yes, we provide a catalogue of great Free Flash animations to help you capture that special Christmas, Halloween, Winter, Birthday, Rain or Valentine's Day mood, among a wide variety of other themes and topics.

Q: Why do I get a message that I don't have the Flash player installed or an incorrect version?
Please visit the Adobe Flash player fix page to read more about this issue.

Q: I get an invalid picture error when rendering the animation?
Please make sure you DO NOT use "progressive" Jpeg files. Flash doesn't support progressive Jpeg files. Some Paint applications such as PaintShop Pro have progressive as a default save setting.

Q: Why do I see a message prompting me to "click to activate and use this control" when I roll my mouse over an SWF animation?
This happens because of a certain Microsoft I.E. update. To solve it and learn more about this issue please read the instructions on the click to activate and use this control webpage.

Q: I purchased the software some time ago, am I still entitled to the package deal?
Our special discount package is meant to promote the selling of four or five applications in one single purchase. Unfortunately, we cannot provide a rebate or other discount to people who have bought the applications one by one over time.

Q: Do you have a refund policy?
A: Please take a moment to read our position on this issue.

Q: I would like to know where I can get more background and foreground animations (movie clips) for the tools?
All our software allows you to insert either background or foreground animations (movie clips). These animations can be any other Adobe Flash Player compatible animation, for example you can insert a slideshow created with Amara Slideshow Builder as a background movie clip in the Amara Intro Builder.

Q: Why do I get an error when importing MP3 files?
Sometimes when importing MP3 files you may receive an error message such as Invalid MP3 Header or Wrong Format. This happens because Flash tends to be rather sensitive about the meta info in your sound file. Luckily there is a quick fix to solve this. Please click here to read how to solve this problem.

Q: Can I add my own buttons?
You can use your own buttons , by inserting them as a background movie clip or as a background picture, and by setting the transparency for the Amara buttons to 100%. To read more about this and to see some samples please visit our custom buttons web page.

Q: Does you software also work on an Apple Macintosh?
Our software runs on a Mac with Windows OS installed. The Mac must have the Intel chip and OS X or later.  Nowadays, Macs come with an Intel chip allowing you to run Windows OS, on which Windows programs such as our software will work fine.

Q: What exactly is the purpose of the effect tab parameters?
These parameters have a small impact on how certain web menu items will be displayed. Please visit the effect parameters page to read more about this.

Q: Why do I get an invalid picture error when rendering the animation?
Please make sure you DO NOT use "progressive" Jpeg files. Flash doesn't support progressive Jpeg files. Some Paint applications such as PaintShop Pro have progressive as a default save setting.

Q: What is a target Frame?
_self - Loads the specified URL in the same window or frame containing the Flash movie. This is the default value, if none is specified.

_blank - Launches a new browser window and loads the specified URL into it, keeping the original window available.

_parent - Loads the specified URL into the parent frameset of the frame containing the Flash movie.

_top - Loads the URL into the outermost frameset of the current HTML document.

You can also enter your own unique frame name by highlighting any of the above default frame names and entering your own.

Q: I use Frames but my animation appears in the wrong frame?
This happens when you enter the wrong Frame Name. Please check in your HTML code what the correct frame name is. Normally it's something such as MainFrame or Mainframe or mainframe. Be exact, if the frame name uses an uppercase, enter it as well in the target URL.

Q: How do I add a preloader to the SWF file?
As this option is not yet available in the Amara Menu and Button Builder, we have created a separate Flash preloader for the customers who have a need for a preloader. Please download the Free preloader and follow the instructions as per the included text file. Check out what the Free preloader will look like on your own website.

Q: Does your software support any non latin characters such as Greek, Arabic, Israeli, Scandinavian and characters used in Eastern and Northern Europe, such a the umlaut?
Yes, the software supports all unicode characters.

Q: I'm using frames and added the correct target frame names, but when I click on a button a new window opens up instead?
First of all check if the target framename is indeed correct. Then check if the targeted html pages are named correctly, in particular the .htm or .html. extensions. If both are done correctly upload all the files to your website, as it might be your browser opening by default a new window when viewing pages offline, as soon you put them online all will work correctly.

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drop us an email at Amara(nospam)@amarasoftware.com © 2002- August 1, 2011 Amara Software

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